In response to the viral video showing a deliberate mishandling of packages, J&T Express Philippines said it took responsibility for the incident and does not tolerate such action.
“We have received complaints on the mishandling of parcels as shown in a viral video, circulating on social media. We would like to reiterate that we do not tolerate such acts and behavior, and we humbly take responsibility for this incident,” the company said on its Facebook page.
The video posted on social media showed workers in the warehouse loading parcels inside the company’s delivery truck inappropriately. Workers were seen throwing packages in the truck like pieces of trash.
Personnel caught in the act have been identified and will be sanctioned accordingly.
“We have already identified all the involved personnel in the video. Proper sanctions will be given to them accordingly.”
“We would also like to assure the public that this is an isolated case. All of our facilities, including our branches and warehouses across the country, are under 24/7 monitoring. We also follow strict protocols in handling the shipments and ensure that these are handled with proper care.”
“We thank all individuals, especially our customers and employees, for their continuous and trust and support. As a way of showing our gratitude, we are planning to provide incentives for such actions.”
In an interview with ANC, J&T Express branding manager Leonardo Alampay said the content in the video was a deliberate parcel mishandling and violated every single standard procedure in the warehouse.
Alampay added that workers’ cargo mishandling could be grounds for termination.